Details:
In 2002, 5THink developed a comprehensive Transition Services Plan for the Department of Health Services for LAC+USC's new 600-bed total replacement facility. The plan addressed moving departments and programs from their multiple current locations into three contiguous buildings: an inpatient tower, a diagnostic and treatment facility and an outpatient facility.

The Plan encompassed methodology for service assessments, multiple redesign needs and equipment management issues, all of which were aligned with the project timeline. It also included budget development for patient moves and training, plus education and orientation costs for personnel on both process planning and equipment. A final element of the plan included a broad scope of detail related to all of the buildings housing all of the programs and services, inclusive of those that were either only partially accommodated within the replacement facility and/or not accommodated at all.

Challenges:
The replacement facility was designed to accommodate the direct in-patient and out-patient services delivered at that site and the transition plan needed to reflect all aspects of these departmental relocations. However, there was a broad scope of services and programs occupying a multitude of varied sizes of buildings on the campus, many of which had neither been intended for inclusion in the replacement facility nor had had an alternate plan created for their displacement. 5THink understood that a successful transition into the new replacement facility could not be accomplished without a concurrent plan for these programs and services.

Results:
5THink's comprehensive transition plan highlighted and included all programs in all buildings on the campus and delineated the degree to which they were or were not accommodated within the replacement facility. It further offered limited direction for the planning process required to resolve these discrepancies. The report was lauded by the executive committee and widely distributed and utilized in the facility’s future aspects of transition planning and recruitment of resources.

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