"5THink has effectively created a unique niche in the Health Care Industry. Their innovative solutions to project completion, occupancy and team building have established a premier reputation that naturally engenders new business with repeat customers. The previous administrative experience of the firm brings a depth in detailed attention and sensitivity to the operational needs and tasks at hand. This is a hallmark of 5THink's success story. '5THink gets it!' is my summation of their service, talent and integrity. I view them as an integral part of our success." — G.C., Director of Facilities Development

"Our occupancy challenge was to integrate people from various hospital departments and to operationalize a huge change in culture. We needed to expand our skill sets and think beyond the tests that were being done. 5THink integrated the softer skills of communication, touch and sensitivity into our staff's technical work. They took our vision and worked with team members to develop systems and processes that incorporated our philosophy of a healing environment and moved us to a whole new level. In the midst of daily operations, an occupancy of this magnitude can be overwhelming. The tools and expertise the 5THink team brought to the table kept us focused, on track, and eliminated silos that had been in place for years. We have now been open for over a year, and our staff continues to demonstrate pride and ownership for the work they do. Our patient satisfaction is on the rise. I firmly believe our occupancy and ongoing services would not have been as successful if 5THink hadn't been part of our team." — P.C., R.N. & Service Area Director

"5THink brings a unique set of skills to health care consulting. We have had the opportunity to work with Nancy Hogan-Baur, one of 5THink's principals, for nearly a decade in the delivery of the new Los Angeles County + USC Medical Center. In that time, Nancy – as the Director of Nursing – was a champion of process analysis and the implications on design. Together, we were able to create a new type of hospital environment characterized by both efficiency and a recognition of the human and emotional needs of patients and their families. With the establishment of 5THink, we were able to continue this relationship in the pursuit, winning, and delivery of other projects. 5THink brings an unparalleled combination of health care operations experience with a record of successful innovation to any project." — C.S., Senior VP of Healthcare Architecture

"5THink was there to provide key leadership when we occupied new space in our Emergency Department. They were there when we needed help redesigning our process of service delivery within that space. In order to improve our operational processes that were linked to our need to improve patient satisfaction, 5THink was again there to provide direction. Included in their full scope of services, they also provided personal coaching in support of my own professional growth. The results that we obtained all the way around speak for themselves. Our patient and families benefited, the hospital benefited and, given 5THink’s commitment to people, I personally benefited." — P.M., RN & Director of Nursing

"Initially I thought, "Why do we need a consultant to help us move? You just move, piece by piece, patient by patient." Boy, was I wrong!  5THink proved to be invaluable. The tools that they provided were detailed and well thought out... things that I didn't even consider. The partners were there every step of the way – recommending staff participation, supporting, challenging and stepping back and looking at the bigger picture. They made an arduous process fun and the actual move was perfect!  5THink not only helped us with our move, they assisted us in transitioning to a healing environment for the patients, families, physicians and staff. Thank you, 5THink!!" — P.H, RN / Nurse Manager

"As the Service Area Director for Information Systems, I have had the pleasure of observing and working with 5THink throughout our project. It is from my personal experience as well as feedback from my staff members that I write my comments. 5THink is very people-oriented, with strengths in interpersonal relationships, profound knowledge of hospital inner-workings, and the skills to address every departmental need from Administration to Nursing to Information Technologies. 5THink worked extremely well with all levels of staff and departments, demonstrating the ability to maintain excellent working relations while assuming a leadership role within their job capacity. 5THink understands commitment and they are flexible, especially with the ever-changing times of healthcare. They brought a very complex project to successful fruition. I would consider myself fortunate to work with them again and highly recommend their services. Their professionalism, tenacity, attention to detail and commitment are qualities that each staff member truly lives and breathes." — P.M., RN & Service Area Director, Information Systems

"I wanted to express my personal appreciation to the consultants of 5THink,and let you know the value your team contributed to the successful occupancy of the new patient tower. It was a pleasure having you as a member of the team and as the leader involved with the planning, coordination and eventual client move-in. It was an enormous task and your group approached this challenge as professionals, clinical experts, diligent leaders and managers of a very large and diverse group of departments and employees that required a wide range of guidance, and even an occasional handholding. Your knowledge of medical and clinical operations was an obvious asset to the client’s timely agency-approval and occupancy of the building. My expectations were surpassed by your abilities and the accomplishments on this project – you realized the needs of the client early on in the process. I sincerely hope that we will have the opportunity to work together in the future." — P.R., Construction Manager