University of CO Hospital – Anschutz Medical Center Campus
Transition and Move Occupancy Services
(Relocation -
389 Inpatient beds, OP Pavilion, Administrative Office Building)
TIMELINE: 2 years
Details:
This nationally-recognized university hospital relocated their entire facility inclusive of patients at phased timeframes from its existing campus in downtown Denver
to the Anschutz Medical Campus in Aurora, Colorado approximately six miles away. The new facility, opened fully in the Summer of 2007, is over 1 million square feet and includes three separate but contiguous
buildings: an in-patient tower, outpatient services and an administrative office building housing a combination of offices and clinical support departments.
Challenges:
Move sequencing was one of the most significant challenges, determining which of the many different services could be relocated in part or whole while still ensuring continuity
of service delivery at both facilities for a select period of time. Careful choreography was required for the move sequencing and safe relocation of patients (inclusive of adult
intensive care and neonatal intensive care patient populations) via ambulances over multiple move days.
In addition to patients, every office, every piece of medical equipment, movable furniture and computers had to be properly sequenced and routed at designated times to support
patient services. An additional challenge during the patient relocation activity was to create a structure and process for the controlled inclusion of patients' families during the move.
Results:
5THink began our transition services planning in collaboration with UCH’s internal transition leadership nearly two years in advance of the occupancy.
We worked with over 100 teams comprised of all levels of staff, administration and physicians and modified our 5THink client extranet to manage team tasks and activities for this large project.
We provided consistent oversight and intense coordination of the client's complex schedules to direct implementation strategies for the successful occupancy and worked
with all teams on the introduction of a new model of care. The structure and process for the inclusion of visitor and family members fostered a positive experience for
them that resulted in a sense of success that crossed all levels of staff and all facets of the community impacted by the move.
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